Synergy Sync Collective LLC ("we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit www.synergysync.io, www.synergysynccollective.com, or use the Synergy Sync mobile application (the "Service"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
1. Information We Collect
We collect several types of information from and about users of our Service:
- Personal Information: Information by which you may be personally identified, such as name, email address, and account credentials.
- Wellness and Activity Data: To provide our guided "Paths" and daily routines, we collect information you voluntarily provide regarding your personal goals, daily reflections, moods, habits, and the specific areas of focus you select (e.g., anxiety management, productivity).
- Usage and Gamification Data: We collect data on how you interact with the app, including streak tracking, XP earned, level progressions, path completion rates, and interactions with the digital companion.
- Device Information: Information about your mobile device or computer, including IP address, operating system, browser type, and device identifiers (such as Apple IDFA or Google Advertising ID).
2. How We Use Your Information
We use the information we collect about you to:
- Provide, maintain, and personalize the Service, including generating your custom "Paths" and daily tasks.
- Track your progress, manage your account, and operate the in-app gamification mechanics.
- Communicate with you, including sending technical notices, support messages, and administrative updates.
- Improve the app's functionality, UI/UX, and the quality of the content provided.
- Respond to your customer support requests.
3. How We Share Your Information
We do not sell your personal data.
We may share your information in the following situations:
- Service Providers: We may share data with trusted third-party vendors, hosting providers, and backend infrastructure partners who require access to such information to carry out work on our behalf (e.g., cloud storage, analytics).
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: If Synergy Sync Collective LLC is involved in a merger, acquisition, or asset sale, your data may be transferred as a business asset.
4. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal and wellness data from unauthorized access, alteration, disclosure, or destruction. However, the transmission of information via the internet and mobile platforms is not completely secure, and we cannot guarantee absolute security.
5. Your Data Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal data we hold about you.
- Request the correction of inaccurate data.
- Request the deletion of your account and associated data.
- Opt-out of marketing communications.
You can manage your account information and preferences directly within the app settings. To request account deletion, please contact us using the information below.
6. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
7. Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.